GET 10% DISCOUNT! Buy 150 USD and get a special offer today!
Home > About Us

About Us

Welcome to My Nail Products.com! We offer a variety of nail products at absolute low prices. Check out our catalog and you will be amazed.

Customer Service Policy

Our goal is to provide great products, low prices and high level of customer service at Mynailproducts.com. We are committed to make our customers shopping experience as effortless and pleasant as possible. This is one way our web store prolongs our customer relationships. Pursuing to be the low price leader is another reason our shoppers come back to order from us.

Our Contact Information

Standard Mail:

My Nail Products.com
Rua de Inacio Baptista No.6
I Keng Toi Gdn 12 Andar F
Macau

US Contact#:

+1 (252) 3922888

Email:

sales@mynailproducts.com



Shipping Policy

Mynailproducts.com deliver our products to most major countries (mainly to the US and Canada). After placing your orders in the shopping cart, our system will calculate the shipping fees required.

Approximate shipping time for reference (working days)

USA 8-14 days

Canada 12-16 days

Asia 10-12 days

Australia 12-16days

Europe 10-14days

Singapore 5-10days

Africa 17-25days

*if your country is not listed, email us at sales@mynailproducts.com for the approximate shipping time

This list does not include order packing time (order turnaround time). Our orders are usually shipped on the next business day.

*For urgent orders, please email sales@mynailproducts.com and we will try our best to proceed with same-day shipping



Express Mail Service (EMS)

Approximate shipping time for reference (working days)

USA 5-7 days

Canada 7-10 days

Asia 5-7 days

Australia 7-10days

Europe 5-10days

Singapore 3-5days

Africa 10-15days

Please note that customers are responsible for below country-specific restrictions or charges due to different laws and regulations between countries:

- The postal service might be controlled by the government; therefore, they may have specific restrictions on weight, size, and types of items that can be sent to citizens of that country.

- The tracking capabilities vary by country, as some of them inspect packages before final delivery to the customer, which can affect delivery time.

- Taxes or other charges required to pay by the buyer accordingly to the countries laws.

Shipment Tracking

We will send you an email together with your tracking number after your order has been shipped. Customers may email us for any inquiries regarding their shipment status.



Return & Exchange Policy

At Mynailproducts.com, our customers can simply exchange any unsatisfied products within 30 days after purchase. The returned product must be in brand new condition to be accepted. We suggest customers to contact us immediately at sales@mynailproducts.com if there is any problem with the products received. We will pay for the return shipping fee only if the fault is on us. Meaning there is a problem with the product or if the product received is not the product ordered. Our customers should let us know if they would like to exchange or refund as soon as possible.

We will immediately refund full amount after product has been received. Please note that all sales are final and ineligible for a refund after 30 days of purchase, therefore, do inform us by email before shipping back the products.

Amendment Policy

For any changes required after placing an order, please contact us by phone or email as soon as possible. Once an order has been shipped, we will only make amendments based on our return and exchange policies stated above.

About Us